Computer Telephony Integration

Introduction and Thesis: Computer Telephony Integration, or CTI, is an uphill technology that many a(prenominal) companies delectation or plan to drug abuse in the around future. What is CTI? By definition, CTI is the use of computing devices to turn recollect reverberates. In its simplest form, CTI is a computerized call center. The main push back of CTI is to task a computer with the various functions of a traditionalistic PBX (Public Branch Exchange) while consolidation other functions which include call routing (incoming and outgoing, interoffice and external), caller identification, paging, alarm monitoring, faxes, articulate mail, email, and Internet messaging, to name meet a few. Plus, there are many software packages improvement fit that enable even to a greater finis functionality. For instance, one package allows for the use of IVR (Interactive Voice Response) which lets the caller bang their own transactions without the need for a live extension on the other end. This same package can besides draw information from a database in order to roadway certain calls based on a combination of the callers choices and this queried data. The mark of todays presentation is to provide a deeper understanding of CTI by defining what it is and how it is being used.

We are going to present some of the advantages of use this technology, some of the companies that currently have this in place, some regulative and privacy hurdles that are necessary to overcome, what the global ingrain of CTI might be, and what the future holds for CTI. Technology Requirements for CTI Over the years CTI has puzzle a in truth popular technology and, because of its overtake growth, there are ! triple solution vendors and many several(predicate) ways to implement the technology. By combining the tools of computer and telephone systems together companies have been able to provide their end users with more than efficient... If you want to get a full essay, order it on our website: OrderEssay.net

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